Survey: Online Grocery Usership Changes Year Over Year - January 2021

When Chicory conducted our first online grocery shopping survey in January 2020, we had no idea that COVID-19 would cause the entire grocery industry to turn on its head, and grocery ecommerce would experience unprecedented growth. It’s because of this unprecedented change that we chose to continue to conduct quarterly surveys throughout 2020 and 2021, with this January 2021 survey showing year over year growth in online grocery. 

In this report, we delve into:

  • The broad online grocery usership statistics, and quantify how much usership has changed year over year and per quarter. 

  • Online grocery shopping list-building behaviors and how they relate to actual online grocery purchases.

  • How certain list-building behaviors clearly demonstrate the omnichannel nature of today’s grocery shopper.

  • New for this survey: How online grocery shopping frequency relates to in-store shopping habits. 

  • How much consumers are spending for their groceries online. 

  • An overview of the market share change per retailer, year over year and by quarter. 

  • Which retailers are dominating in today’s online grocery market. 

  • How consumers expect their grocery shopping habits to change due to the adoption of the COVID-19 vaccine.